LINBIT Cluster Stack Subscription™ is available in 4 levels.
Please choose the subscription level best suited to your requirements.
For pricing in USD please click here.
|
Platinum |
Gold |
Silver |
Bronze |
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|
per node1 / yr |
€ 2975 |
€ 2475 |
€ 1975 |
€ 975 |
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Software |
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Supported DRBD versions |
8.3 & up |
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Supported Pacemaker versions |
1.0.11 & up |
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Supported Heartbeat versions |
3.0.5 & up |
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Certified Binary package download (RPM/.deb) |
yes |
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DRBD Proxy |
optional |
optional |
optional |
X |
|
Supported system platforms2 |
Red Hat Enterprise Linux 5 & 6, |
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Support Services Included |
Platinum |
Gold |
Silver |
Bronze |
|
Cluster Stack Updates |
yes |
yes |
yes |
yes |
|
New DRBD RPM/.deb packages to match distribution kernel updates, on request |
Within 24 hours |
Next business day |
2 business days |
3 business days |
|
Certified Binary Package Repository Access |
yes |
yes |
yes |
yes |
|
30 days LINBIT Cluster Stack™ installation support |
yes |
yes |
yes |
yes |
|
DRBD-integration with Pacemaker |
yes |
yes |
yes |
yes |
|
Active/passive (failover) DRBD deployment support |
yes |
yes |
yes |
yes |
|
E-Mail support |
yes |
yes |
yes |
yes |
|
Phone support |
yes |
yes |
yes |
X |
|
DRBD integration with Red Hat Cluster Suite |
yes |
yes |
yes |
X |
|
Device size (primary node) |
<64TB |
<32TB |
<16TB |
<8TB |
|
DRBD hotfixes |
yes |
yes |
X |
X |
|
Pacemaker hotfixes |
yes |
yes |
X |
X |
|
Heartbeat hotfixes |
yes |
yes |
X |
X |
|
Dual-Primary DRBD deployment support |
yes |
yes |
X |
X |
|
Login and troubleshooting on your cluster system3 |
yes |
yes |
X |
X |
|
Device Stacking4 |
yes |
yes |
X |
X |
|
Performance tuning on your cluster system |
yes |
X |
X |
X |
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Service availability |
Platinum |
Gold |
Silver |
Bronze |
|
Number of incidents covered5 |
Unlimited |
Unlimited |
10 |
5 |
|
E-Mail service desk availability |
24x7 |
Business hours6 |
Business hours6 |
Business hours6 |
|
Phone service desk availability |
24x7 |
Business hours6 |
Business hours6 |
X |
|
Maximum initial response time |
4 hours |
8 hours |
Next business day |
2 business days |
|
Maximum emergency7 initial response time |
1 hour |
4 hours |
X |
X |
1 "Node" is defined as a server (physical or virtual) that is configured to run as a member of a high availability cluster.
2 If your deployment requires support for distributions not listed here, please contact us!
3 Login, troubleshooting, and performance tuning on customer systems all require remote maintenance infrastructure on customer's end, and customer's prior consent for every incident that requires remote system access.
4 Device Stacking: 3 and more nodes replication / setups
5 Incidents related to installation support will not count towards any support incident limit if reported within the 30-day installation support period.
6 Business hours for contracts issued by LINBIT HA Solutions in Vienna, Austria are Mon-Fri 9am-5pm CET/CEST, excluding public holidays. Business hours for contracts issued by LINBIT USA are Mon-Fri 9am-5pm PST/PDT, excluding public holidays.
7 "Emergency" is defined as an incident involving a production system down or unresponsive, with no workaround available.
More info? Questions? - Contact us!
LINBIT International (Global Services): +43-1-817-82-92
LINBIT Americas: +1-877-454-6248 | +1-877-4-LINBIT