< back to DRBD Support


 

 

                                                 DRBD Support is available in 4 levels.

                                 Please choose the support level best suited to your requirements.

 

 

 

Bronze

Silber

Gold

Platin

per cluster / yr1

€ 1.950,-

€ 3.950,-

€ 4.950,-

€ 5.950,-

Software

 

 

 

 

Supported DRBD versions

8.0 up

8.0 up

8.0 up

8.0 up

RPM/.deb binary package download

Yes

Yes

Yes

Yes

DRBD+2

optional

optional

optional

optional

Supported system platforms3

Red Hat Enterprise Linux 4 & 5,
SUSE Linux Enterprise Server 9 & 10,
Debian GNU/Linux 4.0,
Ubuntu Server Edition 6.06 & 8.04 LTS

Support Services Included

 

 

 

 

DRBD-Updates

Yes

Yes

Yes

Yes

New DRBD RPM/.deb packages to match distribution kernel updates, on request

3 business days

2 business days

Next business day

Within 24 hours

30 days DRBD installation support

Yes

Yes

Yes

Yes

DRBD integration with Heartbeat V1 and V2

Yes

Yes

Yes

Yes

Active/passive (failover) DRBD deployment support

Yes

Yes

Yes

Yes

E-Mail service

Yes

Yes

Yes

Yes

Phone service

 

Yes

Yes

Yes

DRBD integration with Red Hat Cluster Suite & SteelEye LifeKeeper

 

Yes

Yes

Yes

DRBD hotfixes

 

 

Yes

Yes

Active/active DRBD deployment support

 

 

Yes

Yes

Extended Heartbeat integration support4

 

 

Yes

Yes

Login and troubleshooting on your cluster system5

 

 

Yes

Yes

Performance tuning on your cluster system

 

 

 

Yes

Service availability

 

 

 

 

Number of incidents covered6

5

10

Unlimited

Unlimited

E-Mail service desk availability

Business hours7

Business hours

Business hours

7x24

Phone service desk availability

 

Business hours

Business hours

7x24

Maximum initial response time

2 business days

1 business day

8 hours

4 hours

 

MySQL Enterprise customers can obtain DRBD integration, including enterprise-grade support, directly from MySQL. Read more: http://www.mysql.com/drbd

 
1   “Cluster” is defined as a cluster system employing DRBD replicated storage, consisting of 2 cluster nodes (2 to 3 in a setup involving DRBD+).

2   DRBD+ is available as an add-on package for a one-time licensing fee of € 990.00 per cluster.

3   If your deployment requires support for distributions not listed here, please contact a sales consultant at sales(at)linbit.com

4   Extended Heartbeat integration support includes support for issues related to integrating Heartbeat resources other than DRBD. It does not include Heartbeat-specific trouble shooting and/or bug fixes.

5  Login, troubleshooting, and performance tuning on customer systems all require remote maintenance infrastructure on customer's end, and customer's prior consent for every incident that requires remote system access.

6   Incidents related to installation support will not count towards any support incident limit if reported within the 30-day installation support period.

7    LINBIT's business hours are Mon-Thu 9am-5pm, Fri 9am-3:30pm CET/CEST, excluding public holidays in the Republic of Austria.

8   "Emergency" is defined as an incident involving a production system down or unresponsive, with no workaround available.

Questions? sales@linbit.com