LINBIT® Cluster Stack™ Support is available in 4 levels.

Please choose the support level best suited to your requirements.

 

 

 

Platinum

Gold

Silver

Bronze

per node1 / yr

$3875.00

$3225.00

$2575.00

$1275.00

Software

 

 

 

 

Supported DRBD versions

8.3 & up

Supported Pacemaker versions

1.0.11 & up

Supported Heartbeat versions

3.0.5 & up

Certified Binary package download (RPM/.deb)

yes

DRBD Proxy

optional

optional

optional

X

Supported system platforms2

Red Hat Enterprise Linux 5 & 6,
SUSE Linux Enterprise Server 10 & 11,
Debian GNU/Linux 5.0 & 6.0,
Ubuntu Server Edition 10.04 LTS,
XenServer 5 (DRBD only)

Support Services Included

Platinum

Gold

Silver

Bronze

Cluster Stack Updates

yes

yes

yes

yes

New DRBD RPM/.deb packages to match distribution kernel updates, on request

Within 24 hours

Next business day

2 business days

3 business days

Certified Binary Package Repository Access

yes

yes

yes

yes

30 days LINBIT Cluster Stack™ installation support

yes

yes

yes

yes

DRBD-integration with Pacemaker

yes

yes

yes

yes

Active/passive (failover) DRBD deployment support

yes

yes

yes

yes

E-Mail support

yes

yes

yes

yes

Phone support

yes

yes

yes

X

DRBD integration with Red Hat Cluster Suite

yes

yes

yes

X

Device size

>8TB

>8TB

>8TB

<8TB

DRB hotfixes

yes

yes

X

X

Pacemaker hotfixes

yes

yes

X

X

Heartbeat hotfixes

yes

yes

X

X

Dual-Primary DRBD deployment support

yes

yes

X

X

Login and troubleshooting on your cluster system3

yes

yes

X

X

Device Stacking4

yes

yes

X

X

Performance tuning on your cluster system

yes

X

X

X

Service availability

Platinum

Gold

Silver

Bronze

Number of incidents covered5

Unlimited

Unlimited

10

5

E-Mail service desk availability6

24x7

Business hours6

Business hours

Business hours

Phone service desk availability

24x7

Business hours

Business hours

X

Maximum initial response time

4 hours

8 hours

Next business day

2 business days

Maximum emergency7 initial response time

1 hour

4 hours

X

X

 

 
1   "Node" is defined as a server (physical or virtual) that is configured to run as a member of a high availability cluster.

2   If your deployment requires support for distributions not listed here, please contact a sales consultant at sales_us@linbit.com.

3   Login, troubleshooting, and performance tuning on customer systems all require remote maintenance infrastructure on customer's end, and customer's prior consent for every incident that requires remote system access.

4   Device Stacking: 3-node replication

5   Incidents related to installation support will not count towards any support incident limit if reported within the 30-day installation support period.

6   LINBIT's business hours are Mon-Fri 9am-5pm PST/PDT, excluding public holidays.

7   "Emergency" is defined as an incident involving a production system down or unresponsive, with no workaround available.

Questions? sales_us@linbit.com